Avira support provides reliable assistance in answering your questions or solving a technical problem.
All necessary information on our comprehensive support service can be obtained from our website:
So that we can provide you with fast, reliable help, you should have the following information ready:
Version information. You can find this information in the program interface under the menu item Help > About Avira Free Antivirus > Version information. See Version information.
Operating system version and any Service Packs installed.
Installed software packages, e.g. anti-virus software of other vendors.
Exact messages of the program or of the report file.