How do I unlock my device if I have forgotten the PIN/entered an incorrect PIN three times?

Note
If you have entered an incorrect PIN on your device three times, you have to unlock the device via the Web Console first. Then you may send another lock command to your device.

  • Log in to the Web Console.

  • Navigate to the Lock tab.

  • Click the Unlock button.

  • Your device will be unlocked immediately.

  • Enter a new 4 digit PIN.

  • Confirm the PIN.

  • Click Lock.

  • Confirm the lock command by clicking OK.

  • The PIN can now be used to lock and unlock your device.

How do I unlock my device if I have forgotten the PIN/entered an incorrect PIN three times?