Troubleshooting

Messages

Message

Meaning

Please connect to a mobile or Wi-Fi network to continue.

No network connections were found during registration process. Please enable network connectivity to continue.

The service is currently unavailable. Please try again later.

The Google service is currently not available.

Avira Free Android Security has crashed. Please tap here to help us fix the issue.

An unexpected error occurred, forcing the application to stop. By tapping on the notification and confirming with OK, the error log will be sent to us automatically.

You need a Google Account to register your device. Please create one and try again.

No Google account was found on the device.

Your Google Account password has changed. Please open Gmail or Google Play app to update the password on the device.

The default Google account on this device has an invalid password. Please check if you have changed the authentification for your Google account. Please update and synchronize your on-device password, either by launching the Gmail or Google Play app.

Too many applications on your device are using the Google push service (C2DM). Please uninstall one and try again.

Google sets a limit for C2DM-enabled applications installed on a device.

An error has occurred. Please try again later.

An unknown error has occurred.

There are more than five devices registered with this account. Please delete one to add another.

The maximum of five devices registered to Avira Free Android Security has been reached.

This device is no longer registered with an Avira Free Android Security Account. The app has therefore been reset.

Your registration has been reset because this device was deleted from the list of registered devices.

A server error has occurred. Please try again later.

An unknown server error has occurred.

An unexpected error has occurred forcing the application to stop. Please help us to fix this issue. Just click OK and the error log will be sent to us automatically. You may also add some comments on this issue below:

An unexpected error has terminated the application.

Unexpected error. Please consult notification bar.

An unexpected error has occurred.

Thank you!

Thank you for reporting the problem, the information was sent successfully.

In case of loss or theft of your device Avira Free Android Security can help you to perform a factory reset to wipe data from the device. In order to perform a factory reset, device administrator must be activated.

If your device is lost,  Avira Free Android Security can help you wipe data from the device with a factory reset. To do so, the Device Administrator function must be activated.

Wipe via factory reset enabled/disabled.

The Wipe function with Factory Reset command is enabled/disabled.

Your device was sucessfully registered with Avira Free Android Security!

Avira Free Android Security was registered successfully!

An email has been sent to <john.doe@gmail.com>. Please check your email account for information and further instructions.

An email with activation information has been sent to <john.doe@gmail.com>. Please check it to start your experience with us!

If you have any questions, please visit Support Forum or contact us here at Avira.

If you have any questions, please visit our Forum or contact us.

Registration failed. Please restart the app and try again.

An unexpected error has occurred during registration process. Please restart the application and try again to register.

Registration failed. You might be using technology incompatible with Avira Free Android Security. Please restart the app and try again.

Your device might be using a technology that is not compatible with Avira Free Android Security. Please refer to the system requirements that are the following:
Operating system: Android 2.2 (Froyo) – Android 2.3.7 (Gingerbread).
Memory: 1.28 MB free memory space.
Browsers: Mozilla Firefox, Google Chrome, Opera and Internet Explorer IE7 or higher.

Contact creation failed

The contact could not be added to the blacklist because it is already on the list.

Name already exists in blacklist

This name is already on the blacklist, therefore you can’t add it a second time.

Contact already exists in blacklist

This contact is already on the blacklist, therefore you can’t add it a second time.

Number already exists in blacklist for <John Doe>

This telephone number is already on the blacklist and can be found under <John Doe>, therefore you can’t add it a second time.

Troubleshooting