Handling quarantined files (*.qua)

To handle quarantined files:

  1. In the Control Center, select the section ADMINISTRATION > Quarantine section.

  2. Check which files are involved, so that, if necessary, you can reload the original back onto your computer from another location.

If you want to see more information on a file:

  1. Highlight the file and click on Avira cc qa info Quarantine: Handling quarantined files (*.qua) .

  • The dialog box Properties appears with more information on the file.

If you want to rescan a file:

Scanning a file is recommended if the virus definition file of your Avira product has been updated and a false positive report is suspected. This enables you to confirm a false positive with a rescan and restore the file.

  1. Highlight the file and click on Avira cc qa rescan Quarantine: Handling quarantined files (*.qua) .

  • The file is scanned for viruses and malware using the system scan settings.

  • After the scan, the dialog Rescan statistics appears which displays statistics on the status of the file before and after the rescan.

To delete a file:

  1. Highlight the file and click on Avira cc delete quarantine Quarantine: Handling quarantined files (*.qua) .

  2. You have to confirm your choice with Yes.

If you want to upload the file to a Avira Malware Research Center web server for analysis:

  1. Highlight the file you want to upload.

  2. Click on Avira cc qa send%20to Quarantine: Handling quarantined files (*.qua) .

  • A dialog opens with a form for inputting your contact data.

  1. Enter all the required data.

  2. Select a type: Suspicious file or Suspicion of false positive.

  3. Select a response format: HTML, Text, HTML & Text.

  4. Click OK.

  • The file is uploaded to a Avira Malware Research Center web server in compressed form.

Note
In the following cases, analysis by the Avira Malware Research Center is recommended:
Heuristic hits (Suspicious file): During a scan, a file has been classified as suspicious by your Avira product and moved to quarantine: Analysis of the file by the Avira Malware Research Center has been recommended in the virus detection dialog box or in the report file generated by the scan.

 

Note
The size of the files you upload is limited to 20 MB uncompressed or 8 MB compressed.

 

Note
You can only upload one file at a time.

If you want to export the properties of a quarantined object to a text file:

  1. Highlight the quarantined object and click on Avira cc qa exportprop Quarantine: Handling quarantined files (*.qua) .

  • The text file quarantaene – Notepad opens containing the data from the selected quarantined object.

  • Save the text file.

You can also restore the files in quarantine (see Quarantine: Restoring files in quarantine).

Quarantine: Handling quarantined files (*.qua)